Automotive Service Advisor

Service Advisor – RSW Auto

RSW Auto is looking for a professional, customer-focused Service Advisor to be the bridge between our clients and our technicians. This role is responsible for delivering an exceptional customer experience while ensuring clear communication, accurate repair planning, and smooth workflow throughout the day.

Key Responsibilities:

• Greet customers, understand their concerns, and clearly document vehicle needs
• Communicate with technicians to review findings and build accurate repair estimates
• Present recommendations with transparency, clarity, and confidence
• Maintain consistent updates with customers throughout the repair process
• Coordinate scheduling, parts ordering, and repair timelines
• Ensure every customer interaction reflects RSW’s values of trust, integrity, and professionalism

If you’re a strong communicator who thrives in a fast-paced, process-driven environment and takes pride in helping customers feel confident in their repair decisions, RSW Auto is the place to grow.

Here are the top 3 job requirements for an RSW Service Advisor:

1. Exceptional Communication & Transparency

The advisor must clearly explain diagnoses, repairs, and recommendations without confusion or pressure. They must communicate updates proactively and professionally — because RSW wins on trust, clarity, and honesty.

2. Strong Process Discipline & Organizational Skills

RSW runs on structure. The advisor must follow established workflows (inspection process, estimate-building, QC steps, follow-ups, documentation, call scripts, etc.) and manage their day with precision to keep cars — and customers — moving smoothly.

3. Customer-Centric Mindset with High Emotional Intelligence

The advisor must create a calm, confident experience for every customer, understand their concerns, and guide them through decisions with empathy and professionalism. At RSW, the advisor’s ability to build trust directly impacts retention, revenue, and reputation.