Automotive Production Manager

RSW Auto is seeking a driven, organized, and leadership-focused Store Manager to oversee daily operations and ensure the highest standards of customer service, workflow efficiency, and team performance. This role is responsible for leading technicians and advisors, maintaining process discipline, and upholding the trust, integrity, and quality that define RSW.

Key Responsibilities:

• Lead and support the Service Advisor and Technician teams to maintain smooth, efficient shop operations
• Ensure all RSW processes, QC steps, and customer experience standards are consistently followed
• Oversee scheduling, workflow, parts coordination, and daily production goals
• Maintain a clean, professional shop environment that reflects the RSW brand
• Handle customer escalations with professionalism, clarity, and problem-solving
• Track performance metrics and hold the team accountable to daily/weekly targets

If you’re a hands-on leader who thrives in a structured, high-quality, customer-focused environment, RSW Auto offers a strong platform for growth and success.

Here are the top 3 requirements for an RSW Store Manager — aligned to how your shops run and what actually drives performance:

1. Strong Leadership & Team Accountability

The manager must be able to lead from the front, hold advisors and technicians accountable to RSW processes, and maintain a high-performance culture. Clear communication, real-time coaching, and daily oversight are essential.

2. Mastery of Workflow, Process, and Shop Operations

RSW succeeds on structure. The manager must ensure QC steps, inspection processes, scheduling flow, parts coordination, and daily production goals are followed at all times. No chaos. No guesswork. Consistent, process-driven execution.

3. Excellent Customer Relationship & Problem-Solving Skills

When issues arise, the manager must handle them with professionalism, clarity, and confidence — protecting RSW’s reputation and ensuring customers feel heard, respected, and taken care of. This includes defusing escalations, resolving concerns, and maintaining trust.